OPTIMIZING THE WORK OF FRONT DESK DEPARTMENT AS WAY TO INCREASING THE QUALITY OF HOTEL SERVICE
Abstract
The front desk department is one of the most important operating unit. According to this department’s function are: reservation and processing information, preparing rooms, check-in and check-out registration of single guests or group of tourists, making billing, giving all necessary information to guests and helping. The front desk department can be consist of duty receptionist or it can be full unit consist of receptionist, cashier, reservation stuff and etc. But the most important function of unit is greeting guests and usually it takes a lot of time.
Nowadays, the fast development of information technologies allows to optimize and automate the work of hotel structal units and improve quality of provided services.
In the framework of study authors propose the way to integrate on-line reservations directly to the hotel management system. Authors emphasis attention on the efficiency of using booking channel manager and its direct automation of reservation process which helps the front desk department to save time.
Keywords: integration, reservation, TravelLine, manager, technologies.
References
Література
Лук’янов, В. О. Організація готельно-ресторанного обслуговування [Текст]: навч. посібник / В.О. Лук’янов, Г.Б. Мунін. – 2-ге вид. – К.: Кондор-Видавництво, 2012. - 346с.
Державний комітет статистики України [Електронний ресурс] / Офіційний сайт. – Режим доступу: www/ URL: http://ukrstat.gov.ua
Ткаченко, В. Гостиничные системы: функции и возможности [Текст] / Василий Ткаченко // Сети & Бизнес – 2011. - №2(57) – С.74-84
Офіційний сайт компанії TravelLine [Електронний ресурс]. – Режим доступу: www/ URL: http://travelline.ru
References
Lykyanov, V.O., & Munin G.B. (2012). Organization of hotel and restaurant service. Condor Publishing House, 346.
The State Statistics Committee of Ukraine (n.d.). Official site. Retrieved from: http://www.ukrstat.gov.ua
Tkachenko, V. (2011). Hotel system: function and opportunity. Nets & Business. , 2(57), 74-84.
Official site of TravelLine (n.d.). Retrieved from: http://www.travelline.ru
Downloads
Published
How to Cite
Issue
Section
License
The authors who publish in this collection agree with the following terms:
• The authors reserve the right to authorship of their work and give the magazine the right to first publish this work under the terms of license CC BY-NC-ND 4.0 (with the Designation of Authorship - Non-Commercial - Without Derivatives 4.0 International), which allows others to freely distribute the published work with a mandatory reference to the authors of the original work and the first publication of the work in this magazine.
• Authors have the right to make independent extra-exclusive work agreements in the form in which they were published by this magazine (for example, posting work in an electronic repository of an institution or publishing as part of a monograph), provided that the link to the first publication of the work in this journal is maintained. .
• Journal policy allows and encourages the publication of manuscripts on the Internet (for example, in institutions' repositories or on personal websites), both before the publication of this manuscript and during its editorial work, as it contributes to the emergence of productive scientific discussion and positively affects the efficiency and dynamics of the citation of the published work (see The Effect of Open Access).
