ANIMATION SERVICES AS AN INTEGRAL COMPONENT OF MODERN HOTEL BUSINESS

Abstract

During the last decade, the hospitality industry in Ukraine has undergone significant development, which is manifested in the opening of new hotels, tour operator and travel agency firms, excursion bureaus, and other enterprises that serve the tourism sector. This growth reinforces the need for high-quality service, a key success factor in any industry, and hospitality is no exception. The success of enterprises in this field directly depends on the level of service, professional training of personnel, as well as on the ability to offer tourists unique and interesting services.
One of the important elements of the modern hospitality industry is the development of animation services. Animation as a new direction in the tourism sector involves the active involvement of customers in various entertainment and educational activities, which allows them not only to diversify their vacation but also to create unforgettable impressions. This is an important component of the competitiveness of hotel enterprises since it is animation programs that are targeted at different age groups and cultural preferences, which can ensure customer loyalty and their desire to return to a particular establishment.
In addition, animation services become a tool for increasing the economic efficiency of the hotel business. Since animation programs make it possible to compensate for the shortcomings of infrastructure or the location of objects, they can significantly increase the attractiveness of resorts and hotels even in less popular tourist regions. Considering the rapid development of technologies, interactive and virtual animation solutions are becoming especially relevant, giving companies the opportunity to attract modern tourists who value innovation and high-tech entertainment.
The animation segment of the hotel services market is an indirect source of income that contributes to the profitability of enterprises through the variety of animation services, compensating for possible shortcomings of the tourist and social infrastructure. The positive mood of the guests and their desire to return to the place of rest is closely related to the level of animation service.
Given the globalization processes, which sometimes eliminate the individual features of hotel complexes, animation services become important competitive advantages. They allow businesses to maintain their uniqueness by focusing offers on guests' interests, which is supported by individual programs and survey results. The animation segment of the hotel business, although it is an indirect source of income, has a significant impact on the overall profitability of enterprises. It makes it possible to compensate for the shortcomings of the tourist infrastructure, allowing hotels to attract customers through a variety of entertainment programs.
The article also presents the author's animation program aimed at improving the animation service in hotel complexes, which emphasizes its importance for the development of the hospitality industry.