• V. Svitlychna O.M. Beketov National University of Urban Economy in Kharkiv
  • S. Aleksandrova O.M. Beketov National University of Urban Economy in Kharkiv



HoReCa, hospitality industry, reengineering, business processes, organizational support, strategy, information technologies, organizational structure


Issues of relevance and necessity of reengineering business processes of HoReCa enterprises are investigated. Significant advantages of business process reengineering are emphasized. After all, this method of redesigning activities is an effective means of significantly improving the activities of hospitality enterprises.

The purpose of the work is to substantiate the content, stages and format of the organization of business process reengineering for HoReCa enterprises.

The work substantiates the thesis that hospitality and catering services have always been characterized by high profitability. However, the global crisis has become a difficult test for the entire HoReCa industry.

The emphasis of the work is on the fact that the reengineering of business processes is an effective measure to ensure the further effective development of HoReCa enterprises. Reengineering is the basis of a radical change in the development of enterprises, ensuring significant competitive advantages and achieving an improvement in the financial condition.

The work presents the author's interpretation of the concept of «organizational support for the reengineering of business processes of a HoReCa enterprise» - this is a complex system of processes and procedures for carrying out reengineering in accordance with the set goal of radical transformations of the enterprise, which, based on the interaction of this enterprise with other business entities, as well as with the structures and divisions of the enterprise itself, contributes to the introduction of significant changes in the enterprise's management system.

The article emphasizes that the reengineering of business processes is the embodiment of a complex program of transformations and fundamental restructuring of the functioning of enterprises. Its important components are: replacement of the existing management system with new effective concepts; development and implementation of improved business processes and their management methods; preliminary assessment of the acceptability of the riskiness of radical change projects.

The authors emphasize that the reengineering of business processes of HoReCa enterprises is a rather complex transformation mechanism. But it is thanks to him that every enterprise in the field of hospitality is able to carry out qualitative improvement of its business processes.

Author Biographies

V. Svitlychna, O.M. Beketov National University of Urban Economy in Kharkiv

candidate of economic sciences, associate professor the Department of "Tourism and Hotel Management"

S. Aleksandrova, O.M. Beketov National University of Urban Economy in Kharkiv

Candidate of Pedagogical Sciences, Associate Professor the Department of "Tourism and Hotel Management"


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